Question 1

How do I use the IGP coupon code to get 15% off?

Accepted Answer

To redeem your IGP discount, shop on ae.igp.com or the IGP app, add eligible items to your cart, and enter the coupon code at checkout. You'll receive 15% off your order, up to a maximum discount of AED 100. Note that the coupon cannot be combined with any other promotion and is valid on eligible products only — excluding gold, diamonds, electronics, gift cards, international shipping, and select branded products.

Question 2

Does IGP deliver across the UAE, and how fast is delivery?

Accepted Answer

Yes, IGP delivers across the UAE including Dubai, Abu Dhabi, Sharjah, and other emirates. The platform is known for its fast and reliable delivery, making it ideal for last-minute gifting. Delivery timelines vary by product and location, so always check estimated delivery dates at checkout. Note that the current coupon offer applies only to UAE domestic orders on ae.igp.com and does not cover international shipping destinations.

Question 3

Does IGP ship to Saudi Arabia, Egypt, or other GCC countries?

Accepted Answer

The current coupon promotion is exclusively valid on ae.igp.com for UAE-based orders and does not apply to international shipping or the international catalog. If you're located in Saudi Arabia, Egypt, or other GCC countries, we recommend checking the IGP global website or local gifting partners for available services and offers in your region.

Question 4

What is IGP's return and refund policy?

Accepted Answer

Due to the perishable nature of products like fresh flowers and cakes, IGP generally does not accept returns on delivered items. However, if your order arrives damaged, incorrect, or of unsatisfactory quality, IGP's customer support team will review your case and offer an appropriate resolution such as a replacement or refund. For promotion-related queries, IGP will entertain requests until 30th September 2026. Contact their support team via ae.igp.com for assistance.

Question 5

What are IGP's top gift categories and best-sellers?

Accepted Answer

IGP's number-one selling category is fresh flower bouquets, making it a top choice for romantic gestures, celebrations, and sympathy gifting. Other popular categories include custom cakes, personalized gifts, and curated hampers. With an average order value of AED 65, most products are affordably priced, and the sitewide 15% off coupon makes it even easier to send a meaningful gift without overspending.

Question 6

What payment methods does IGP accept on ae.igp.com?

Accepted Answer

IGP accepts a variety of payment methods on ae.igp.com to ensure a smooth checkout experience, including major credit and debit cards (Visa and Mastercard) as well as other commonly used digital payment options. Note that gift cards are excluded from the current coupon promotion. For the most up-to-date information on accepted payment methods, visit ae.igp.com or check the checkout page directly.

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